Frequently Asked Questions
How does your order reach you?
Visit our e-shop, choose the products you like, and easily add them to your cart.
Once you complete your order, we carefully prepare it to ensure it reaches you in perfect condition.
Your order is handed over to our partner courier and begins its journey to your door.
You receive your package quickly and safely, ready to enjoy!
Visit our e-shop, choose the products you like, and easily add them to your cart.
Once you complete your order, we carefully prepare it to ensure it reaches you in perfect condition.
Your order is handed over to our partner courier and begins its journey to your door.
You receive your package quickly and safely, ready to enjoy!
A few more questions & answers
Do you have a physical store?
Of course! We will be happy to assist you at our physical store in Livadia, Larnaca, Evxinou Pontou 12, contact phone: +357 24 427107, Just DSL. Opening hours:
Working Hours:
Monday – Friday: 9:00 a.m.–1:00 p.m. & 3:00–7:00 p.m.
Wednesday: 9:00 a.m.–2:00 p.m.
Saturday: 9:00 a.m.–3:00 p.m.
Can i change my order?
You can change your order before it is shippedby filling out the form.
How does a credit voucher from a return work?
The credit voucher is valid only if the value of the products in the new order is equal to or greater than the voucher amount.
– The voucher is not deducted if the new order is of lesser value.
– The amount corresponding to the vouchers will be available for a new order, with a charge.
What are the shipping costs and delivery times?
Orders are shipped all over Greece and Cyprus through our partner courier companies ( ACS, Box Now).
Cyprus:
ACS Courier: ACS Courier: Pick-up from ACS store / Smart Point Locker: €3
Delivery time: 1–2 business days
Home delivery: €5
Delivery time: usually 2–4 business days
Box Now: 2€
Delivery time: 1–3 business days
Greece:
Box Now: 8€
Delivery time: usually 3–4 business days
Can I return or exchange a product?
Yes, you have the right to change the products in your order within 15 calendar days from the purchase date.
Return Conditions:
– The product must be unused, in excellent condition, and with all tags attached.
– All accompanying documents (purchase receipt, warranty, instructions, etc.) must be returned.
– Return shipping costs are the responsibility of the customer.
– Products that have been opened, used, damaged, or personalized are not accepted.
– For hygiene reasons, we do not accept exchanges/returns for the following items: underwear, swimwear (if the hygiene sticker has been removed), socks, earrings, accessories, towels, belts, wallets, bags, personal items, and related products.
What are the opening hours?
Our store operates as follows:
Monday – Friday: 9:00 a.m.–1:00 p.m. & 3:00–7:00 p.m.
Wednesday: 9:00 a.m.–2:00 p.m.
Saturday: 9:00 a.m.–3:00 p.m.
How can I check the status of my order?
If your order was placed online, you will be automatically notified by email of any updates.
How can I stay updated on Just DSL news?
By subscribing to our newsletter you can stay informed about news, fashion trends, and promotions.
To register to our newsletter please enter your email in the corresponding field at the bottom of the page.
What should I do if a product is defective?
My order delivery is delayed, what can I do?
If the delivery has been delayed beyond the expected timeframe, you should contact us via email at [email protected] and we will proceed to resolve the issue.
Who should I contact in case of a problem with my order?
If you encounter any issues with your order, please contact us via email at [email protected]
Is my information safe?
Your information is completely secure. For more details, see here the Privacy Policy.
What happens if I forget my password?
You can change your password and set a new one! Click on Forgot your password? and enter the email you used to open your account. We will send you a link. Click on the link, and the system will prompt you to change your password.
Do I need to create an account to place an order?
No, you do not need to create a personal account to order from the Just DSL e-shop. By selecting "Checkout as a guest" you can make your purchases without creating an account.
However, by creating your personal account, you have the following advantages:
Save personal information and shipping addresses, so you don’t have to enter them for each order.
Access to your history order, to easily view your previous purchases.
The ability to reordering favorite products quickly and without searching.
Tracking of the status of your order in real time.
In short, a personal account makes the shopping experience faster, easier, and more organized.
