PRIVACY POLICY

Through this Privacy Policy, you will understand which personal data is collected and processed, how it is protected, how we use it, and the rights you have regarding your personal data.

By visiting or using our eshop you accept the terms of this Policy.

 

“Data Controller” means the person or organization that determines when, why, and how personal data will be processed and implements appropriate technical and organizational measures to ensure compliance with the Law.

“Data Protection Officer” means the person officially appointed to ensure that we are aware of and comply with our data protection responsibilities and obligations in accordance with the Law.

“Data Subject” means a living, identified, or identifiable natural person about whom we hold Personal Data.

“European Economic Area” (EEA): refers to the EU countries, as well as Iceland, Liechtenstein, and Norway;

“Personal Data” means any information relating to the Data Subject, which can be used to identify them: either from this information alone or in combination with other information to which we have, or are likely to have, access.

“Processing” means any operation or set of operations performed on Personal Data or on sets of Personal Data, whether by automated means or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.

“Special Categories of Personal Data” means information revealing racial or ethnic origin, political opinions, religious or similar beliefs, membership in trade unions, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data.

For the purposes of this Policy, Personal Data includes Special Categories of Personal Data.

“Third Party” means the recipient of your Personal Data as defined below.

 

The purpose of processing your Personal Data largely depends on each of the services you have requested, used, or intend to use:

– Information provided when contacting us through our website, e.g., full name, email address, shipping address, phone number.

– Information collected from your use of our website or through Google Analyticsusing cookies, e.g., address IP, mobile device ID, referral source, page views, browser, preferences cookies.

– Information collected from transactions and agreements between us for the provision and implementation of our services, e.g., Tax ID, name, address, identification, resume, purchase history, comments, or requests submitted via the contact form.

– Payment information – We do not store credit/debit card details; payments are processed through secure providers (e.g., Jcc)

If you provide us with Personal Data about other individuals, you guarantee that you have obtained their consent to do so.

We do not collect or process Personal Data of children without the prior consent of their parents or legal guardian.

Personal data is used exclusively for:

– Completing and shipping orders.

– Communicating regarding orders or customer support services.

– Issuing documents (invoices, receipts).

– Updates on offers or new products (if you consent to receiving our newsletter).

– The security and improvement of the e-shop user experience.

 

– Performance of a contract (Article 6(1)(b) GDPR).

– Compliance with a legal obligation (Article 6(1)(c) GDPR).

– Legitimate interests of the business (Article 6(1)(f) GDPR).

– Explicit consent of the data subject (Article 6(1)(a) GDPR).

 

Legal obligations: Requirements applicable to activities that necessitate the processing of Personal Data, e.g. the obligation to maintain accounting records in accordance with the Cyprus Tax Authorities.

Consent: You have given your consent for the processing of your Personal Data for a specific purpose, e.g. submitting a request on our website, responding to your inquiries, sending notifications via email, and providing requested commercial information.

Consent may be withdrawn at any time by contacting the Data Protection Officer using the contact details provided below or by informing us directly.

Legitimate Interests: Personal Data may be necessary for the purposes of our or third parties’ legitimate interests in performing, promoting, evaluating, and advancing our services (e.g. legal claims), except where your interests or fundamental rights and freedoms override those interests, particularly in cases where the Data Subject is a child.

Sending the company’s newsletter and updates we consider to be of interest, sending general commercial communications not regarded as advertising, managing complaints and inquiries submitted by or concerning you, and improving your browsing experience.

"Contractual Obligations: For the initiation and continuation of services between us and you, as a client or service provider, we require certain personal data from you in order to provide this service, e.g., website creation, social media creation, sending a service offer.

 

Your personal data may sometimes be shared with or made accessible to the following Third Parties in order to provide our services at the highest possible level. All our partners are bound by confidentiality and data protection agreements.

– Employees, subsidiaries, or partners who require access to fulfill the purposes outlined above

– Service providers, including, for example, IT service providers that support our services

– Payment service providers (e.g., for sending emails if you consent and/or choose to receive newsletters and/or information about gifts and/or promotional emails, if you consent and/or choose to participate in our contests and other such promotional offers, etc.)

In the absence of your consent, your personal data will not be disclosed to any Third Party, except for those mentioned above, unless disclosure is required and/or mandatory under any law, regulation, or upon request by a governmental, supervisory, or competent authority.

When we enter into an agreement with a Third Party that requires the processing of your personal data by that Third Party, we conclude a processing agreement with that party to ensure that they process the personal data strictly according to our instructions and to implement appropriate administrative, physical, and technical measures to protect the personal data from unauthorized or accidental use, collection, access, damage, loss, or disclosure.

In general, we do not transfer your personal data to countries outside the EU and EEA (“Third Countries”), unless required for the purposes outlined in this Policy. If we need to transfer any personal data to Third Countries, we always ensure that the transfer complies with the relevant legal requirements and take all necessary measures to ensure that your personal data continues to receive our standard of protection.

We use cookies to improve the user experience, analyze traffic, and maintain the shopping cart. You can set your browser to reject cookies; however, this may affect the functionality of the e-shop.

Cookies are small text files stored on your computer or mobile device that track, store, and retain information, as well as interactions and usage of our website. The main purpose of collecting data from users on our website is to allow us to provide a smooth, efficient, and personalized experience while using our website. Users are informed that if they wish to refuse the use and storage of cookies from this website on their computer’s hard drive, they should take the necessary measures in their browser’s security settings to block all cookies from this website and the external providers that serve it.

We also collect other forms of non-personal information, such as the browsers used to access our website, search terms used to find the site, traffic referrals, and links to our website. The cookies we collect are used to enable certain features and tools of our website, assist with navigation, monitor resources and data used on the site, and remember computer settings. You can prevent your computer from accepting cookies by modifying the settings in your browser (see your browser’s “Help” section for instructions on how to do this).

We also use Google Analytics software services to analyze traffic on our website. None of these programs create individual profiles for visitors, nor do we collect personally identifiable information using these services. The data collected regarding website usage is aggregated to improve website performance. If you do not wish your information to be included in this aggregated data through Google Analytics, modify your browser settings to prevent cookies from being accepted on your computer or mobile device. Please refer to Google’s privacy policy.

 

– Strictly Necessary Cookies: These cookies are essential for the website, allowing you to use certain features, such as requesting specific services, setting your privacy preferences, logging in, or completing forms. You can set your browser to block or alert you about these cookies, but some parts of the website may not function afterward. These cookies do not store personally identifiable information.

– Functionality Cookies: These are used to allow the website to operate properly and remember the choices you make (such as language) and provide enhanced features to improve your online experience. These cookies facilitate smooth interaction with our website, preventing the need to re-enter information and retaining items in your shopping cart. Consent is not required for the use of these cookies, as they are essential for the operation of the website.

– Performance Cookies: These cookies allow the website to function properly and are used to collect information about how visitors use the site. This information is used to compile reports and helps us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, the source of the visitors, and the pages they viewed.

– Analytical Cookies: These cookies are used to generate statistical analyses on how users navigate the website (using computers or mobile devices), the number of pages viewed, or the number of clicks made on a page while browsing the website.

 

You can prevent cookies from being installed by adjusting your browser settings (refer to your browser’s “Help” section to learn how to do this). Please note that disabling cookies may affect the functionality of this and other websites you visit.

Targeting or Advertising Cookies: These cookies are used to display ads on social media that are relevant to you. They also limit the number of times you see an ad and help us measure the effectiveness of your marketing. If you do not allow these cookies, we will still show non-personalized ads to you.

 

You can set your browser to block or alert you about cookies and delete them as needed. Please refer to your browser’s help section for instructions on how to manage your cookie settings.

We will retain your personal data for as long as necessary to fulfill the purpose for which it was collected, or for as long as required/allowed, or as specified by tax/commercial legislation. We continuously strive to minimize the retention period where the purpose, law, or our contracts allow. Data collected based on your consent will be retained until you withdraw your consent. Delivery information will be retained for 365 days. Reservation information will be retained for 60 days. Personal data collected based on your consent for newsletters and/or information about gifts and/or promotional email will be retained until you withdraw your consent.

 

Newsletters: If you subscribe to one of our newsletters, we have the right to use your email address for this purpose. The legal basis for this data processing is your consent in accordance with applicable law. You can unsubscribe from the newsletter at any time by clicking the relevant link in the newsletter email. You can also withdraw your consent at any time with future effect using the contact information provided. If you unsubscribe from email communications or withdraw your consent, the corresponding data will be removed or excluded from the mailing list to protect our legitimate interests in accordance with applicable law.

 

To protect your personal data from unauthorized access, collection, use, damage, loss, disclosure, copying, or similar risks, we have implemented appropriate administrative, physical, and technical measures, such as up-to-date antivirus protection, encryption, and the use of privacy filters, to ensure the secure storage and transmission of personal data to Third Parties. We also allow access to personal data only to those employees who need to know it, and they will process your personal data solely according to our instructions.

 

– Right to access your data.

– Request access to your personal data. This allows you to receive a copy of the personal data we hold about you.

– Rectification or deletion (“right to be forgotten”).

– Request correction or update of any personal data we hold about you. This allows you to correct any incomplete or inaccurate information we maintain about you. We strive to keep only personal data that is accurate, complete, and up to date.

– Restriction or objection to processing.

– Data portability.

– Withdrawal of consent at any time. However, we may need to retain certain information for legal or administrative purposes, such as record-keeping and detecting fraudulent activities.

To exercise your rights, contact us at the email: [email protected]

This Policy may be updated periodically. Any changes will be posted on our website.